First, if you have a need to consider refunds and returns, you likely ordered a product from us. Which means we owe you a "thank you!" Nothing makes us happier than a legion of happy MonteDrop customers, and as such we promise to do our very best to deliver an amazing product and customer experience and rest assured, to make right any hiccups along the way. That said, here are some things you might want to know...
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item should be unused and in the same condition that you received it. It must also be in the original packaging. Some items doest have to be in original packaging and can be used or in any condition," like some type of water filters, Ro Systems" this will be announced on the product page.
To complete your return, we require a receipt or proof of purchase or you can include your full name on the shipping label.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.(exception apply for some products like water filter)
* Any item that is returned more than 60 days after delivery
How to Return ( Shipping)
To return your product, you should mail your product to: 4712 E 2ND ST,LONG BEACH,CA 90803
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. .
If we promised Free Return ,we will arrange Pre-Paid Return Label for you.This will be announced on product page
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to 4712 E 2ND ST,LONG BEACH,CA 90803
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.